Associate Clinical Care

a) Perform visitor registration, concierge services and information counter services
b) Handle complaints/ feedback and resolve issues by performing service recovery.
c) To update or escalate to Team Leader of any incident that occurred and steps taken to rectify issues
d) Assist in kiosk registration, queue management, entry and exit access via gantries
e) Attend to patients/ visitors’ enquiries and feedback
f) Provide wayfinding and wheelchair assistance
g) Ensure work areas are in operation in accordance to assigned operating hours
h) To retrieve and restock wheelchairs at concierge area as well as information counters
i) Any other relevant duties as and when assigned by the Superior.

Remuneration Package
Basic salary @ $1,400 per month + $100 shift allowance + other allowances!
Working Shifts/Pattern (6 days work, 1 off day rotating)
AM Shift: 6.30am to 3pm and 7.30am to 4pm
PM Shift: 1pm to 9pm **Entitle to $100 shift allowance for this shift

a) PC literate
b) Conversant in both English and Chinese
c) Preferably candidates with customer service/frontline experiences is an advantage.

Able to start immediately