Part-timers & Freelancers are welcomed to apply this Full time position
Roles & Responsibilities :
Provides technical support in the installation and maintenance services to our customers. Using defind procedures to properly execute, implement, test and support Advantech's provided solutions. Ensures continued client satisfaction through constant improvement of these services.
Areas of Responsibility :
- Provides technical servicces including installtion & maintenance services on systems, workstations, PC, Lans etc.
- Handles customer and channel & sales' queries on service details and work progress.
- Performs housekeeping administrative jobs to ensure compliance of internal policies and procedures.
- Schedules maintenance jobs based on customer needs and contractual agreements.
- Determines usage of parts & labour for repairs and recommend service changes.
- Escalate problems as appropriate.
