Delivery Coordinator

To solidify business relationships and develop professional rapport with the existing major customers. Act as a main interface between customers and internal cross functional team to optimize the best business practice. To work closely with Program or Business Manager to give periodic review and evaluation of present accounts.
Responsible for day-to-day coordination of all aspects of the order processing function ensuring consistent and good service level are delivered to clients.
Provide customer service support by corresponding to attend client’s enquiries and requirement on order information/status, quotation, shipping, etc.
Responsible processing client orders information with emphasis on accuracy and timeliness.
Advising client on delivery schedule and inventory availability.
Follow up closely to ensure resolution of all problems and issues from Clients.
Work closely with all cross-functional team to ensure clients’ operational requirements are met and/or manage client expectations.
Review and evaluate existing pricing structure/model to ensure that they are kept within the profitable margins.
Initiate continuous processes improvement.
Provide business reports to management and client on a weekly/monthly basis.
Might need to participate in Demand planning with the client if the situation calls for.

Min Diploma Holder 
2 years of working experience in order management or customer service.
Experience in supply chain, logistics and manufacturing preferred.
Strong analytical and problem-solving skills, Good negotiation.
Good verbal and written communication skills.
Excellent time management and interpersonal relationships at all levels, cross-functional.
Strong team player. Ability to multi-task and takes strong ownership in task.
Ability to work with huge data accurately. Attention to deta