Operations Executive eCommerce

Operations Executive (Ecommerce)

* Provide knowledgeable answers to customer phone and Whatsapp inquiries regarding products and services

• Assist clients on order-on-line, delivery timings

• Deal with orders in the back office and liaise with logistics (delivery schedule)

• Ensuring all orders going out for deliveries are complete and accurate

• Follow-up on orders and liaise with customers, logistic and etc

• Follow-up on all customer requests to ensure the brand provides the highest level of customer service

• Product listing on various platforms

* Social media management of the individual brand

• Assist customers with after-sales service issues (feedback / complaints / enquiries)

• Be a primary contact for customer inquiries about our products and brand.

• Daily administrative duties/ ad-hoc projects if required

>High EQ

>Creative problem solver

>Task oriented & meticulous with details

>Trustworthy with self-discipline and commitment

>Good communication and written skills

>Bilingually conversant English & Chinese.

>Proficient in Microsoft Application especially Excel and Powerpoint

>Interested to learn about e-commerce operations and processes