Part-timers & Freelancers are welcomed to apply this Full time position
MAIN DUTIES AND RESPONSIBILITIES
1. To execute full scope of Operation duties which includes:
- To process execution of airway bills promptly and accurately
- To handle Customs declarations and Tradenet Operations
- To attend emails on operational matters promptly
- To ensure pre-alerts are sent out promptly
- To prepare accurate billings
- To do housekeeping and maintain cleanliness of office and workspace
- To assist in warehouse receiving and releasing, if required
- To follow shift roster for reporting of duties
2. To execute full scope of Customer Service which includes:
- To coordinate air/sea freight shipment, ensuring timely updates and constant support leading to improved service performance rendered to customers
- To monitor shipments and ensure compliance with customers’ SOP
- To act as liaison between customers and operations
- To ensure efficient service level is delivered for all shipments
- To execute flight/carrier bookings and prompt arrangements of collections/deliveries
- To create booking in ALEX and monitor bookings are billed promptly by Operations team
- To work closely with Sales team to identify potential business opportunities for new businesses
- To follow up on sales enquiries from customer
- To perform account management for existing customers
- To assist general sales administration, when required
3. To carry out any other duties that may be assigned.
