Part-timers & Freelancers are welcomed to apply this Full time position
Moneythor is an award-winning enterprise software company based in Singapore providing banks and fintech firms world-wide with a modern technology platform to enhance their digital banking services, with a prime focus on the generation of data-driven personalised recommendations and insights for consumers and businesses.
As a Customer Success Officer, you will help our enterprise clients maximise the value they generate from the Moneythor solution during and after the implementation. You will engage with both technical and business representatives of our clients to address their questions and solve their issues. On an ongoing basis, you will work closely with our founders, business development and engineering teams.
We are a lean and nimble organisation, so you will have many opportunities to engage in a number of activities beyond the boundaries of your role, with an innovative software solution and an experienced international team in a casual work environment.Responsibilities
- Provide first level assistance to our digital banking clients by answering their technical & functional questions and helping them get the most out of the Moneythor solution.
- Use a case tracking system to manage information, questions and answers for every client-driven request.
- Identify potential product enhancements and sales opportunities arising from your engagement with clients and ensure that these are passed on to the appropriate team members.
- Ensure accurate and timely completion of all projects and requests.