IT Support Engineer

  • Job Ref.No: 01169899
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 29/05/2021
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
Marvable ( is a fast-growing Direct-to-Consumer start-up that has built a portfolio of workspace furniture brands. They include ErgoTune (ergonomic chair) and AmpDesk (standing desk). Our mission? Help people create workspaces they actually love spending time in. Tens of thousands of consumers and companies alike now rely on our products to help them work better and live healthier. As one of the fastest-growing DTC start-up in Singapore, we’re always on the lookout for the right individuals to help drive our next chapter of growth.

Job Background
Introducing technological change into an organization is important to improve business and such continuous improvements have to be maintained. With tech support storing and managing important data in a secure environment, it will be easily accessible which improves decision making.
The IT team is the backbone of Marvable and this role will be the go-to person for vast technical knowledge in layman’s terms.

The Role
Provide IT support and setup within the organization
Setup, maintenance and monitoring of SaaS systems
Evaluate documented resolutions and analyse trends for ways to prevent future problems
Record, track and document help desk request problem-solving process including all successful and unsuccessful decisions made, and actions taken, through tothe final resolution.
Access software updates, driver, knowledge bases and frequently asked questions resources on the internet to aid in problem resolution
Identify and learn appropriate software and hardware used and supported by Marvable
Perform post-resolution follow-ups to help requests
Develop documentation and knowledge base articles for end-users
Software deployment as required
Job Requirement
At least 2-year experience working with E-commerce platforms such as Shopify, Woocommerce etc
Experience in Zoho, Microsoft 365, Xero, Orderhive, Carbonate, Zendesk etc.
Knowledge in HTML, CSS, Javascript will be advantageous
Solid organisational skills including attention to detail and multi-tasking skills
Positive attitude and enjoys being in a support function in a fast-paced environment
Technology related analytical skills and troubleshooting expertise
Experience with project management principles
Preferred skills:

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