Part-timers & Freelancers are welcomed to apply this Full time position
About TOFFs Technologies
At TOFFs, we provide solutions designed around the way you do business on the Internet – instantly adapting to Internet conditions and optimizing the online experience for your customers to ensure optimal performance and secured transactions for your Internet applications. We are headquartered in Singapore and operate a highly distributed advanced web performance, mobile performance, cloud security and media delivery solutions in Asia. Duties
Manage all technical support requests of both existing and new customers around the globe – by telephone, messaging systems or e-mail
Managing support cases and ensuring all issues are resolved in a timely manner.
Monitoring and maintaining performance and availability of our services.
Work either independently or with other engineers, manage multiple issues with changing priorities and deal with high pressure situations successfully.
Capable of investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with other engineers to resolve the problem, and follow up with the customers when the problem is solved.
Engage appropriate resources to resolve and provide timely updates to customers.
Perform other duties as assigned.
Job Type: Full-time
Salary: $3,000.00 - $4,500.00 per month