Job Description
- Provide 24 hours x 7 days on-site 1st Level (L1) Support for Services Availability and batch status monitoring. - Support helpdesk functions. - Coordinate with Support teams, providing information such as statistics, graphs, and logs for the incident investigation and resolution. - Adhere to standard operating procedures. - Ensure timely escalation of major and critical incidents. - Timely reporting of services outages or degradation and / or batch failures. - Support and Coordinate with Support Teams in incident / problem investigation and resolution. - Ensure daily and periodic statistics and reports are timely submitted.
Job Requirement
- Minimum 1-year experience working as an On-site Support / Desktop Engineer. - Must be a You have to be residing in Singapore with eligible documents due to the security level of the work location and client project. - Candidate must possess at least a Diploma, Advanced / Higher / Graduate Diploma, Computer Science / Information Technology, Engineering (Computer / Telecommunication), Engineering (Electrical / Electronic), Others, Science & Technology or equivalent. - Preferably to have one or more of the following Technical Skills : Unix, SQL, Basic JAVA, Basic MQ. - Ability to perform 24x7 support there will be a 12-hour shift roster.
