Customer Service Officer

  • Job Ref.No: 01155421
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 17/08/2020
  • Country: Singapore
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Job Description

As a Customer Service Officer , you will report to the Customer Service Manager and is responsible for managing queries from both internal and external clients. You should be motivated to deliver the best to your clients, independent and disciplined. You are also expected to have deep knowledge in our entire value chain and be creative in designing solutions for client requests or issues. The day-to-day activities : - Responsible for the day to day BAU for customer service operations, which includes resolving queries from clients and trading representatives via multiple channels (e.g. call in, emails, over the counter). - Process account applications for individuals, companies and financial institutions. Pre-account opening screening and checks are required like AML, Credit worthiness, identification and verification process. - Attend to all account-related requests including update of information and other enquiries - Uphold service standards by ensuring prompt turnaround for all account applications and service requests and consistent quality of the forms / requests processed - Ensure full compliance to the laid down procedures and processes. - Works independently and takes ownership of cases, including accurate and proper records management and tactful resolutions of queries and escalations from both internal and external customers. - Manage assigned projects to deliver change management, quality assurance and customer satisfaction
Job Requirement
Job Qualifications - Diploma or degree, preferably in Banking or Finance. - Minimum 1 to 2 years of relevant experience in Customer Service is preferred. - Able to work well independently with minimal guidance - Operational knowledge in securities and stock market would be advantageous. - Customer oriented with good oral and written communication skills - Effective interpersonal skills with both internal and external customers. - Strong ability to use Microsoft Powerpoint and Excel for presentations and analytics is a plus point - Ability to work shifts Personal Attributes : - Customer centric, service excellence mindset - Desire to help others with patience and empathy - Meticulous and able to think critically to solve problems - Able to multi-task and manage time effectively - Self-motivated and able to work under pressure. - Mature, resourceful, independent. - A good team player with commitment and initiative. - Enthusiastic, with a passion for self-improvement - Team player who display a genuine passion and commitment towards the team - Unafraid of change and disruptive technology

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This job ad was updated on 03/08/2020 at https://www.freelancezone.com.sg/full-time-job/1023310150301155421/customer-service-officer.html. FreelanceZone.com.sg does not charge any fee or take any commission for finding and applying jobs.
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