Customer Service Officer

Attend to customers' requests and enquiries from various channels including face-to-face, phone or email.
Process account applications for individuals, companies and financial institutions. Pre-account opening screening and checks are required like AML, Credit worthiness, identification and verification process.
Attend to all account-related requests including update of information and other enquiries
Liaise and follow up with internal (TRs) and external customer on account related requests.
Uphold service standards by ensuring prompt turnaround for all account applications and service requests and consistent quality of the forms/requests processed
Support OSPL's marketing activities such as road shows and promotions
Work on ad hoc assignments/projects as assigned
Champion service excellence and quality assurance initiatives

Degree holder, fresh graduates are welcome
2 to 3 yrs of relevant working experience preferred
Customer centric, service excellence mindset
Desire to help others with patience and empathy
Meticulous, well organized, with the ability to analyse and solve problems
Able to multi-task and manage time effectively
Self-motivated and able to work under pressure.
Mature, resourceful, independent.
A good team player with commitment and initiative.
Good writing skills
Able to work on night shift and public holidays arrangements