Job Description
- Setup, install and support PCs, laptops, telephone systems, wireless networks and peripheral devices related to desktop infrastructure. - Standby work might be required. - Knowledge and experience in supporting end-user computing support (i.e. i) PCs & laptop physical hardware support, ii) Microsoft Windows operating system support, iii) Microsoft Office and Office 365 application support) - Providing technical support (i.e. i) Call response and support within service level agreement, ii) Incident / problem troubleshooting, fault clarification and isolation, iii) Provide workaround and/or resolution, iv) Communication and reporting)
Job Requirement
- At least 1 year of desktop infrastructure experience - Good communication, interpersonal and problem-solving skills, with customer friendly attitude and ability to work in a team environment - Qualification in any IT-related disciplines.
