Job Description
The Order Fulfillment Manager/Specialist partners with internal Sales Executives, LED/Electronic Component Suppliers, Finance, and Logistics personnel globally to ensure that all purchase orders are successfully managed and followed-through from the point of the sale to the point of parts delivery. This position requires a candidate who not only is tech savvy who can track and manage data effectively, but someone who is extremely detail oriented and a strong English written and verbal communicator.
A basic Excel exercise will be required to complete during the prescreening process.
Job Requirement
· Partners with LED and Component Sales, finance, and logistics executives to manage and track all purchase orders from the point of sale to the point of delivery.
· Oversees the order tracking process and ensures orders are processed in accordance with the organization's customer service standards.
· Ensures adequate inventory levels are maintained to maximize customer satisfaction and minimize cost.
· Proactively notifies customers regarding shipment details including tracking numbers, date of shipment, etc.
· Creates purchase orders using the Focus CRM/ERP system whenever a new order needs to be made to the supplier
· Creates sales orders using Focus’ CRM/ERP system whenever a new order/invoice needs to be send to the customer
· Manages complex electronic component part numbers using Excel spreadsheets and uploads all inventory to website
· Tracks and centralizes all current LED inventory in Excel spreadsheets, notifying sales executives when a change is made
· Update the introduction clipboard whenever new customers/suppliers arrive
· Performs basic administration duties including serving tea/coffee to visitors, adding their name on the clipboard, etc.
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