Part time Job Description
- Support in applied customer research design and project management, market analytics and reporting, customer journey mapping and analysis
- Update and maintain tools and processes in the JUMO customer intelligence environment
Capabilities
a) Excellent research skills
- Conducting qualitative desk research, customer journey mapping and analysis
- Market data gathering, modelling and interpretation
b) Exceptional communication and storytelling skills
- Ability to synthesis findings in reports and present them in a way that is compelling to the audience (language, delivery, visual presentation)
c) Interpersonal and Relationship Management Skills
- Developing and maintaining strong, productive relationships with internal stakeholders.
- Co-ordinating customer-centricity internal engagement initiatives
- Being a team player, able to work individually and autonomously
d) Strategic and Tactical operational skills
- Ability to handle both big-picture thinking and day to day operations
- Able to identify appropriate tools and methodologies to improve effectiveness and efficiency of customer insight development and customer experience
Job Requirement
- Studying towards / Completed a Bachelors/Honours or Masters, preferably in:
+ Business, Finance, Statistics, Economics or related commercial discipline OR
+ Anthropology, Design Thinking, HCD or related qualification
- Proven ability to think ahead, engage proactively and take initiative
- Cognitive flexibility as well as multitasking
- Excellent report-writing and presentation both verbally and visually (including data visualization)
- Proficiency in Microsoft Office (Excel, Word, PowerPoint etc) and Confluence.
- Experience in financial services or mobile industry would be an advantage
- Experience in analytical roles (involving customer research, customer satisfaction/ loyalty, customer experience, market research, marketing analytics, text analytics, segmentation etc.) is desirable.
