Customer Success Intern



  • Job Ref.No: 01169419
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 08/05/2021
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Temp position
Own and develop ongoing customer relationships for the entire Micepad journey after initial contract execution to ensure customer satisfaction and retention.
Conduct online training sessions to educate clients on how existing and new product features and functionality work, and how it can contribute to their business objectives.
Work with the Sales Team and other departments on strategic account planning focused on account expansion, reduction of license and product adoption whitespace, increased customer sentiment, and reduced churn risk.
Perform effective customer demonstrations, success reviews, customer advocacy and other adoption deliverables via webcasts, teleconferences and/or onsite visits if needed.
Provide feedback to Sales Team and Product Team related to new functionality requests and specifications, as well as assist in providing feedback to improve user experience.
Identify the opportunities for company to provide additional services (upsell or cross-sell) to clients by upgrading their products
Promote customer loyalty and retainment (eg: renewal of contract)

P/s: outstanding performer has the possibility of being offered as permanent staff.
Job Requirement
Fluent English speaking and writing
Ability to create structure in ambiguous situations and design effective processes
Passionate for technology and being a part of a fast-growing SaaS company
Experience working with cross-functional teams (eg: Sales, Product, Marketing etc)

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