Delivery Manager

Responsible for the overall digital project management from initiation to delivery of product; Be the point of contact for clients reporting to the Head of project delivery; Work closely with business stakeholders, channel, product teams, partners and merchants; Responsible for gathering and analyzing Business requirements and document into user Stories; Work closely with UX design team to conceptualize and optimize customer journey; Analyse and review Functional Specifications Document (FSD); Work in close association with a team of User Acceptance Test (UAT) Engineers; Collaborate with other Business Units and IT partners in identifying enhancements and ensuring end-to-end system and process delivery; Support post-implementation tasks and ensure customer issues are resolved within the Service Level Agreement and prompt follow-up to ensure closure of issues.

Bachelor of Computing/Computer Science/Information technology or equivalent; At least 3+ years of relevant working experience; Have a strong IT background; Experienced in end-to-end project management; Participated and managed different phases of project lifecycle such as business analysis, requirements gathering, testing, implementation; Possesses excellent interpersonal communication and analytical skills; A fast-learner with a passion in picking up new domain knowledge; Ability to work under pressure with accuracy and commitment; Able to work well with stakeholders such as product teams, operation teams, technology teams, partners and merchants; An independent and meticulous out-of-the-box thinker who works well in teams. Desired Skill-set: Experience in banking industry.