About the role The Merchant Success Onboarding Specialist will set up merchants for immediate success by facilitating the implementation process for new accounts. You'll be partnering with new Shopline merchants as they come onto the platform. You will work with them to ensure that they have a solid plan and timeline for their site's launch. To support their business processes and initiatives, you'll consult on their e-commerce technology stack, and provide guidance on how to best leverage the Shopline platform and ecosystem.Projects you could work on:
- Educating merchants on proper store setup (domains, redirects, product taxonomy, building collections, etc).
- Working with merchants' internal and 3rd party design and development teams.
- Consulting with merchants on interesting and complex business system integrations.
- Helping our merchants to convert their store ideas into real and actionable plans.
- Providing documentation & support during the store development phase.
- Liaising with internal Shopline teams, such as the Shopline’s sales team, the Merchant Success team, Product team, and our internal support team.
- Progressing the site status so stores launch as efficiently as possible.
- Providing technical support for our Merchant Success team.