Customer Service Officer

Confidential TBRI

Boon Lay / Jurong / Tuas, West

  • Job Ref.No: 01169726
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 20/05/2021
  • Country: Singapore



Part time Job Description

Customer Service Officer - 5 DAYS - Penjuru Lane


Salary: UP TO 2500


 


Customer Service Support


o Ensure customer’s orders are processed in a timely and accurately manner


o Ensure reports are submitted on a timely to established customer’s schedules


o Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements


o Liaise and update customer closely to resolve customer orders or shipments related issues



• Cycle Count


o Initial cycle count as per schedule


o Ensure proper keeping of cycle count sheet for audit trail purpose


o Be responsible in reconciling all stock discrepancies



• Others


o Inventory Management for Customer’s WMS system


o Ensure all billings are done timely & accurately with all necessary supporting documents


o Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).


o Maintain and ensure safe keeping and traceability of relevant customer’s document / records


o Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.


o Collate and compute the monthly KPI report


o Achieve & maintain consistent KPI, make suggestions to improve when necessary


o Additional functions as mandated by Management



QHSE


• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency


• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility


• Ensure the compliance with applicable legal requirements

Job Requirement
• Preferably Diploma in Logistics or Business Admin

• Candidate with no experience but with relevant experience may apply

• Customer Service Orientated and team player

• Product and System knowledge & MS Office Skills

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This ad was updated on 20/04/2021 at https://www.freelancezone.com.sg/part-time-job/1023310150301169726/customer-service-officer.html. FreelanceZone.com.sg does not charge any fee or take any commission for finding and applying jobs.
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