Customer Service Officer

Confidential TBRI

Boon Lay / Jurong / Tuas, West

  • Job Ref.No: 01169726
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 20/05/2021
  • Country: Singapore

Part time Job Description

Customer Service Officer - 5 DAYS - Penjuru Lane

Salary: UP TO 2500


Customer Service Support

o Ensure customer’s orders are processed in a timely and accurately manner

o Ensure reports are submitted on a timely to established customer’s schedules

o Investigate root-cause of operation incidents and service failures, make recommendation to the CS Managers / Management for improvements

o Liaise and update customer closely to resolve customer orders or shipments related issues

• Cycle Count

o Initial cycle count as per schedule

o Ensure proper keeping of cycle count sheet for audit trail purpose

o Be responsible in reconciling all stock discrepancies

• Others

o Inventory Management for Customer’s WMS system

o Ensure all billings are done timely & accurately with all necessary supporting documents

o Adhere to relevant Standard Operating Procedures (SOP) and Work Instructions (WI).

o Maintain and ensure safe keeping and traceability of relevant customer’s document / records

o Capture and update on all CSD KPI measurement, orders management, and orders’ turnaround time metrics etc.

o Collate and compute the monthly KPI report

o Achieve & maintain consistent KPI, make suggestions to improve when necessary

o Additional functions as mandated by Management


• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency

• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility

• Ensure the compliance with applicable legal requirements

Job Requirement
• Preferably Diploma in Logistics or Business Admin

• Candidate with no experience but with relevant experience may apply

• Customer Service Orientated and team player

• Product and System knowledge & MS Office Skills

Please DO NOT provide your credit card details when applying for jobs.
Applicants are advised not to pay any upfront payment or any registration fee for the purpose of applying jobs.
This ad was updated on 20/04/2021 at does not charge any fee or take any commission for finding and applying jobs.
Something suspicious? Report this job