Channel Engagement Manager



Click to view email

  • Job Ref.No: 01186707
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 07/01/2023
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
- Key relationship owner for designated Channel Partners and Distributors
- Operational onboarding
- Manage L3 escalations
- Governance of order fulfillment from OE to Delivery
- Research problems and deliver solutions
- Facilitate / Ensure Low-Cost logistics model is applied (where applicable)
- Drive process improvement
- Manage KPI performance and subsequent readout for Partners
- Use Dell tools to ensure supportability for product and deliver to customer needs.
- Lead top 5 interlock initiatives faced by managed accounts identifying scalable solutions (to include POR, impact and measures of success)
- Establishes governance with Order Entry, Logistic, Supply Chain, Care, Finance, Deal reg, etc. on readiness process. Identifies issues/process improvements for workgroup to improve customer experience or productivity.
- Leads operations dialogue and KPI in the Partner QBR sessions
- POC for generalist knowledge of Programs including Audits and Tools
- Business acumen on targets and Rebate Scheme
- Leads projects/improvement programs cross functionally to drive improvements in how we deliver on our promise to channel customers
- Deal Registration data interaction to improve business performance, eg win rate
- Provides input and design ideas to new sales tools and tool enhancements
- Manages business tools adaption, change and development
- Ensure all readiness processes are followed and timelines are clearly communicated to the customers and account team
Job Requirement
- Excellent information analysis and database skills.
- Good working knowledge of formal project management methodologies, PMP certification a plus
- Possess strong analytical skills with business and finance acumen.
- Ability to deliver quality results under tight deadline, result oriented with a drive for excellence qualities in an ambiguous environment.
- Detail-oriented with strong organizational skills and a passion for winning.
- Negotiating skills and ability to resolve conflict and multiple priorities
- Strong verbal / written communication skills including meeting facilitation, presentations, and communication with all levels of management & staff
- Extensive coordination of communication and information dissemination with sales force and cross functional organizations, using data/analytics to support information
- Ability to work independently and cooperatively in a diverse group
- Ability to lead initiatives and project teams / Project Management experience
- Strong understanding of factory and Supply Chain processes.
- Undergraduate degree/University degree and 6 to 8 years relevant experience including 2+ years of Operations or supply chain experience.
- Fluent in English and one local language (depending on country supporting)

Please DO NOT provide your credit card details when applying for jobs. Applicants are advised not to pay any upfront payments, investments or any registration fee for the purpose of applying jobs.

This job ad was updated on 17/11/2022 at does not charge any fee or take any commission for finding and applying jobs.
Something suspicious? Report this job

76+ Active Job Views