Customer Service Sales Representative

Company Overview
Carzuno is your all-inclusive car subscription - it is the new way to get your own car without buying or leasing. Subscribe in less than 3 minutes, fully flexible, and 100% digital experience.
Carzuno aims to revolutionize car ownership and become the leading car-as-a-subscription company in Southeast Asia. The goal is to enable everyone to get their ideal car and allow them to easily switch cars as their lifestyle changes over time. Just add fuel and enjoy your drive!
Own an experience, not a car.
We’re looking for empathetic rockstars to join our growing Concierge team to manage our subscriber and partner relationships. The role is a 360-degree customer-facing role where you will truly own the customer’s journey with Carzuno - from signup to onboarding to delivery to after-sales support.

Responsibilities
Be part of the team to develop Carzuno into the #1 car subscription company in Singapore
Strive to provide best in class support through voice/ WhatsApp / email support
Be the first point of contact for subscribers and partners and address any inquiries
Collaborate with existing fleet partners on pricing and manage stock inventory
Manage ongoing communication and regular updates with fleet partners
Drive growth for Carzuno by helping convert any leads to active subscribers by handholding them through the subscriber’s customer journey
Troubleshoot issues for subscribers and partners of Carzuno
Be vigilant to spot risks, security, or fraud issues throughout the contact with the concerned user and alert management as required
Gather feedback from subscribers, observe front-line issues such as application failure, payment issues, etc. and alert management as required
Build knowledge about Carzuno and the automotive industry and aim for continuous improvements
Monitor competitive landscape
Monitor ROI and KPIs

Minimum Qualifications

• Bachelor’s degree or diploma
• 1-3 years of professional experience
• Deep customer empathy
• Strong bias towards action; Must be able to work under constant deadline pressure.
• Sense of ownership and pride in your performance and its impact on the company’s success
• Problem solver with a growth mindset
• English

Preferred Qualifications
Automotive / eCommerce / car rental / tech industry experience
Experience in support channels is an added advantage
Flexibility to work outside of normal business hours, including after-hours and weekends to best serve our subscribers and partners
Can thrive under stress and minimal supervision