Customer Care Officer

Cheryl Mah


Click to view email

  • Job Ref.No: 01176694
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 21/01/2022
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
Customer Care Officer-
This is a role for an independent contractor or contract for service role for a minimum of 6 months (extendable).

*To be the basic point of contact for customers & corporate partners and provide pre- and post-sales support.
• Timely submission of necessary documents (e.g. EDM and security clearance name list) to corporate partners
• Preparation of post-sales report for sharing with corporate partners
• Deal directly with customers and corporate partners either by telephone and/or email
• Respond promptly and professionally to customer inquiries,feedback and complaints
• Process forms and follow-ups, as well as cash-on-delivery orders where necessary
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken (customer care log)
• Communicate and coordinate with internal departments
• Other ad-hoc tasks.
Job Requirement

• Fresh graduates welcome to apply; Those with 1 to 2 years of customer service experience have an advantage
• Good communication skills (verbal and written English) and customer service oriented
• Good listening and problem solving skills
• Able to take instructions and pay attention to details
• Self motivated, responsible and able to adapt quickly to new processes and programme
• Basic knowledge of MS Word & Excel, Gmail and Google Drive
• You have to be residing in Singapore with eligible documents/Permanent Residents preferred
• Able to start work by 18 February

Please DO NOT provide your credit card details when applying for jobs. Applicants are advised not to pay any upfront payments, investments or any registration fee for the purpose of applying jobs.

This job ad was updated on 09/12/2021 at does not charge any fee or take any commission for finding and applying jobs.
Something suspicious? Report this job

. . .
Online Application
1+ Active Engagement
67+ Active Job Views