Front Desk Executive

  • Job Ref.No: 01173585
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 15/10/2021
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
  • Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay.
  • Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations (verification of guest identity, issuing of room keys etc.)
  • Proactively assist guests in an informative and helpful way on enquiries relating to their stay (hotel facilities, route to the nearest train stations, tourist attractions etc.) and follow-up promptly on guest requests and needs.
  • Accounting and maintaining an accurate cash float.
  • Maintain an acceptable standard of personal grooming and hygiene at all times.
  • Assist in making reservation after room reservation office is closed.
  • Take on other duties within reasonable scope as assigned.
  • Maintain the highest level of professionalism, ethic and attitude towards all hotels guest, clients, vendors, head of departments and employees
  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic.
  • Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
Job Requirement
  • Minimum ‘O’/ ‘N’ levels, Higher Nitec in Hospitality
  • Well-groomed and possesses a cheerful disposition
  • Calm, efficient, and able to work well under pressure
  • A passion for delivering exceptional levels of guest service
  • Excellent inter-personal and communication skills
  • Able to work independently and as a team
  • Ability to stand and walk frequently throughout the work shift
  • Basic IT skills
  • Able to work on rotational shifts, weekends and PHs

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