Reservations/OTS Ambassador

  • Job Ref.No: 01173206
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 04/10/2021
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
Job Responsibility Reservations/OTS Agent:
  • Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
  • Report directly to the Reservation Supervisor
  • Work closely with all Front Office and Sales & Marketing ambassadorsReservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations
  • Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
  • Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
  • Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
  • Offer appropriate room types, price inclusions, upsell and handle price objections.
  • Responsible for ensuring that all reservation filing is carried out daily.
  • Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
  • Take note of the reservation status to sell available rooms.
  • One Touch Service
  • Ensure OTS agent complies with Sofitel brand standard.
  • Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
  • Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
  • Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
  • Work closely with the FOM to create a development plans for OTS agent
  • Work closely with FOM regarding rostering for OTS agent
Job Requirement
Position Requirements:
  • Able to work 3 shifts
  • Ability to communicate in English effectively.
  • Good interpersonal and guest interaction skills.
  • Meticulous and has an eye for detail.
  • Good organizational and administrative skills.
  • Knowledge of OPERA software is preferred.
  • Service-oriented.
  • Desire and ability to train and develop ambassador.
  • Maintain awareness of industry trends.
  • Initiate contacts and establishes rapport easily.
  • Assert point of view directly yet tactfully.
  • Organise time and work efficiently.

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