Part-timers & Freelancers are welcomed to apply this Full time position
Reservations/OTS Agent Job Responsibility:
Responsible for handling telephone enquiries, accepting reservations and subsequently inputting it into the system.
Report directly to the Reservation Supervisor
Work closely with all Front Office and Sales & Marketing ambassadorsReservation Agent must work closely with all Front Office and Sales & Marketing personnel, and in particular, Sales & Marketing, providing lead advice and constant "feedback" concerning both enquiries and firm reservations
Maintain a professional and friendly attitude while liaising with guests and clients both in person and on the telephone.
Provide efficient and courteous telephone service to guests and callers so as to upkeep the service standards of Sofitel.
Responsible to ensure that all information relating to a reservation is keyed correctly into the system and is of highest accuracy with errors kept to an absolute minimum.
Offer appropriate room types, price inclusions, upsell and handle price objections.
Responsible for ensuring that all reservation filing is carried out daily.
Responsible for providing all telephone inquiries with concise information concerning the services and facilities provided by the Hotel.
Take note of the reservation status to sell available rooms.One Touch Service
Ensure OTS agent complies with Sofitel brand standard.
Ensure the OTS agent delivers and completes all the paperwork required for Front Office/ Reservations within the time frame required
Ensure that the OTS agent answers every call within the time frame stipulated and in a professional and caring way for the guest
Ensure that all requests taken by the OTS agent have been properly passed on to the correct department and followed up
Work closely with the FOM to create a development plans for OTS agent
Work closely with FOM regarding rostering for OTS agent