IT Engineer

  • Job Ref.No: 01169463
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 09/05/2021
  • Country: Singapore



Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
Responsibilities
• Provide first/second level contact and problem resolution.
• Work with Third Party Vendors to remediate complex issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Support the Retail Stores as required
• Remote Troubleshooting for Retail Store Singapore, Malaysia & Thailand
• Travel to Retail Stores for physical troubleshooting if issues cannot be fixed remotely (Travel Charges will be reimbursed as per bills)
• Coordinate and work with vendors and OEMs for issue resolution for Retail Stores
• Create documentation as needed for BAU
• Coordinate with GSD and Offshore Teams as required
Job Requirement
• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 2 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Knowledge of Microsoft Dynamics
• Will be Bi-Lingual (Local Language + English)
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

*Only open to applicants currently residing in Singapore due to Covid restrictions. If you are not in Singapore, please do not apply.

Note
Please DO NOT provide your credit card details when applying for jobs.
Applicants are advised not to pay any upfront payment or any registration fee for the purpose of applying jobs.
This ad was updated on 09/04/2021 at https://www.freelancezone.com.sg/full-time-job/1023310150301169463/it-engineer.html. FreelanceZone.com.sg does not charge any fee or take any commission for finding and applying jobs.
Something suspicious? Report this job

2 Job
Applications
Job Views
Received
51

Full time:

Mobile & IT Support