IT Engineer

  • Job Ref.No: 01169463
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 09/05/2021
  • Country: Singapore

Job Description

Part-timers & Freelancers are welcomed to apply this Full time position
• Provide first/second level contact and problem resolution.
• Work with Third Party Vendors to remediate complex issues as needed.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• Should have basic knowledge of Mac operating system, to support Apple pc users.
• Install, upgrade, support and troubleshoot for printers, computer hardware.
• Performs general preventative maintenance tasks on computers, laptops, printers.
• Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.
• Support the Retail Stores as required
• Remote Troubleshooting for Retail Store Singapore, Malaysia & Thailand
• Travel to Retail Stores for physical troubleshooting if issues cannot be fixed remotely (Travel Charges will be reimbursed as per bills)
• Coordinate and work with vendors and OEMs for issue resolution for Retail Stores
• Create documentation as needed for BAU
• Coordinate with GSD and Offshore Teams as required
Job Requirement
• Bachelor’s Degree or equivalent in Computer Science or related field.
• CompTIA A+, Microsoft Certified Professional (MCP) or better.
• Minimum of 2 years of IT experience.
• Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
• Knowledge of Microsoft Dynamics
• Will be Bi-Lingual (Local Language + English)
• Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting and problem-solving skills.
• Proven ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication relationship-building and internal customer service skills.
• Adaptable and flexible in a fast-changing industry and work environment.
• Willing to work off-hours and weekends when required for projects or emergency support.

*Only open to applicants currently residing in Singapore due to Covid restrictions. If you are not in Singapore, please do not apply.

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Full time:

Mobile & IT Support