Part-timers & Freelancers are welcomed to apply this Full time position
’s mission is to shape and empower the future of work. As the User Research Lead, you will help uncover business-driven insights that help guide product strategy and decisions, improving the user experience and driving business outcomes like customer acquisition and retention. You will be working across our Design, Product, Data and Marketing functions to gather these insights, synthesising them into design findings. You will also be the voice of the customer, collecting, analysing feedback across different data sources.
This role is uniquely different from other User Research Roles as there is a huge emphasis on synthesising and processing collection of information from our sales and customer success team, on top of the direct primary research responsibilities. You will still be involved in the entire product development process, with a focus on problem discovery and potential conceptual solutioning.
Additionally, as an early member of our growing team, you’ll have the opportunity to shape our research principles, process, and tools. You’ll work closely with our Chief Product Officer to define the questions that guide our UX research program. This role is also perfect for someone that wants to transit into a Product Design or Product Management role in the future.
If you are someone who believes in product led growth and is able to continually drive business value to people around you, apply to join our rocketship.You Will Find Yourself
You will work closely with Product Designers, Product Managers and the BD team to plan and lead a portfolio of proactive, reactive, strategic, and tactical research
Demonstrate problem solving skills and the ability to quickly develop recommendations based on quantitative and qualitative evidence
Design and conduct generative, descriptive and evaluative user research using qualitative (field observations, remote and in-person usability studies and interviews) and quantitative methods (surveys)
Triangulating, Synthesising and analysing data from various sources to form a collective recommendation
Building and managing an effective knowledge base
Present learnings in an insightful and empathetic manner. Design output and learnings in formats that drive the most impact with stakeholders
How the the department’s success is being measured
Improvement in UX, as measured by an uplift in UX Metrics like UMUX, HEART
Quality and timeliness of research insights, as measured by frequency and scoring of team member research citationsThe Offer
As a User Research lead, you'll have the opportunity to lead processes in the space of research and design.
You’ll have the opportunity to cross collaborate with multiple departments and learn how customer centric tech products are being built
You will have the ear of everyone at the company, including up to the C-level
Growth opportunities within 12 months window as we are expecting to double our team in the next 12 months
Growth opportunities to move deeper into research, or into product management and product design
Be part of a fast-paced growth environment where you learn how to be comfortable uncomfortable.