Customer Service Representative

  • Job Ref.No: 01157392
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 10/10/2020
  • Country: Singapore

Job Description

Part-timers & Freelancers are Welcome to apply this Full time position
- 5-day work week
- Annual leave starts from 11 days onwards
- Entitlement to a performance bonus
- Provide front-line counter which includes ushering of walk-in customers, handling of general inquiries, and assist them to complete their order.
- Order processing including managing customer inquiries, confirming orders, and tracking order fulfillment
- Coordinate logistics, warehouse, transportation, and customer service
- Continuous monitoring of the accuracy of inventory level, stock adjustments and to ensure all transactions are in accordance to documented procedures
- Manage day-to-day supply and logistics activities to maximize the efficiency, reliability, timeliness, and cost effectiveness of the supply chain organization
- Build relationship with various internal departments to streamline processes and to resolve customer issues
- Perform calls and email management and problem escalation internally and externally
- Performing other duties as assigned.
Job Requirement
- Diploma in Business Administrative, Marketing, Management studies or related discipline.
- At least 1 years of relevant working experience in helpdesk call centre, support service environment, beauty industry is preferable for this position (e.g. Manicurist, Beauty therapist, Hairstylist, etc.)
- Able to conduct product demonstration.
- Pleasant with Good interpersonal and communication skills (English)
- Must be self-motivated, a team player, committed and demonstrate effective learning skills.
- Must have personal passion in customer service.
- Familiar with Microsoft Office suite and messaging services on mobile such as WhatsApp, Skype, Facebook and Instagram.
- Familiar with Microsoft Excel
- Full time position
- You have to be residing in Singapore with eligible documents

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