Job Description
- Implement Home Loans retention strategy by engaging customers over the phone and emails with attractive retention packages. - Ability to convince customers to take up our retention packages and retain their loan with us - Ensure prompt follow up and fast turnaround for all service requests received pertaining to repricing and restructure of credit facilities. - Process the repricing/ restructuring application from end to end - Provide quality customer service to ensure customer satisfaction - Face-to-face meeting with customers to walk through terms in Letters of Offer when needed - Ability to work effectively under pressure
Job Requirement
Degree holder preferred Customer oriented, strong interpersonal skills, written and verbal communication and sharp analytical skills Responsible, driven, confident, self- motivated, able to work independently or as part of a team. Preferably with more than 2 years of experience either in home-loans related roles or in customer engagement roles Familiar with Microsoft office and excel is a plus point
