Hotel Front Office Assistant

Sandpiper Hotel Singapore

63 Dunlop Street, Little India, Singapore

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  • Job Ref.No: 01152858
  • Budget:
  • Timeline: More than 15 work days
  • Closing on: 07/07/2020
  • Country: Singapore

Job Description

Part-timers & Freelancers are Welcome to apply this Full time position
We at Sandpiper Hotel Singapore are looking for a pleasant Front Desk Assistant to undertake all receptionist and clerical duties at our hotel's front desk. 

A customer-oriented approach is essential.

Importantly, we are looking for a local who has good knowledge of Singapore.

And must have sufficient IT skills like handling guests check-in and check-out on property management system. The individual must know how to create a reservation booking on the property management system on the computer. The individual must be able to answer the Hotel Whatsapp and facebook messenger enquiries. The person must have at least 3 to 4 years experience in working in small sized hotels in the position of front desk. The individual must have basic knowledge of doing housekeeping chores if needed. And must know how housekeeping functions in the hotels. 

The individual must possess good conversation skills in English. We are looking for a local who can understand and speak some hindi too.  

Moreover, the individual must dress according to hospitality norms when working at front desk. (No visible tattoo, good hygiene practices, shower daily and use deodorant/perfume/cologne to work)

Important is that the individual must have his/her own transportation (like motorbike or car) to reduce the exposure of the person to COVID-19 cases in public. 

The person must be able to work in shifts. Right now only morning (7 AM to 3 PM) and afternoon (3PM to 11 PM) shifts. 
Job Requirement
Check guests in and out of their rooms
Greet and welcome guests
Be able to use online property management system
Check, sort and forward emails
Answer any questions guests have
Make recommendations for activities and restaurants
Answer the phone and direct the call
Take reservations on the phone, Whatsapp & Facebook messenger
Answer any queries on phone, Whatsapp & Facebook messenger
Arrange transportation for guests
Maintain the record of guests that have checked in and out
Be able to perform some housekeeping duties when necessary

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