Telemarketer

Our client is a leader in the world premium trichology located at Ubi. The primary role of this position is telemarketing and responsible for the delivery of excellent service to customers, offering professional advice on the products and services to customers. Responsibilities: Telemarketing focused Manage leads by tracking and following up on them Work with internal teams to deliver high quality customer service Streamline processes and explore new ways or automation to improve quality Review customer service KPIs and ensure that the customer service activities are in line with the standards, procedures & strategic objectives of the overall organisation Ensure KPIs, objectives and goals are met; fix appointment, follow-up through reminder calls, and ensure customer visits the outlet Handle customers' complaints and queries from all channels and to manage both new and existing customers' appointments Assist with any other ad hoc duties assigned by management

At least ‘O' Level， ProfessionalCertificate/ NITEC in Business Studies / Administration / Management or equivalent At least 2 years of relevant experience in similar capacity and telemarketing duties Easily adaptable to a fast-paced environment, meticulous and responsible team player Good inter-personal and communication skills Good command of spoken and written English Competent in navigate computer application Able to multi-tasked Rquired MS Office skill