Job Description
Our client is an American medical equipment company specializing in artificial heart valves and hemodynamic monitoring. Headquarter in Irvine, California and public listed under NYSE. - Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes) - Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.) - Manage installation of desktops, laptops, peripheral equipment and other IT related hardware - Training users in various situations, educating them regarding use of hardware, its software and related systems. Training would be brief, one-on-one, small group, ad-hoc and hands on "How-to" instructions - Perform life-cycle upgrades and projects as directed - Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed. Adhere to Global SLA for incidents/request. - Troubleshoot and repair hardware and/or Software for desktops, laptops, peripheral equipment and other IT related hardware (Tier 1-3) - Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth) - Provide appropriate visibility of costs related to service requests and comply to approval requirements
