Customer Care Officer

  • Job Ref.No: 01136048
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 31/01/2019
  • Country: Singapore

Job Description

Part-timers & Freelancers are Welcome to apply this Full time position
Customer Care Officer-
This is a role for an independent contractor or contract for service role for a minimum of 6 months (extendable).

Responsibilities:
*To be the basic point of contact for customers & corporate partners and provide pre- and post-sales support.
• Timely submission of necessary documents (e.g. EDM and security clearance name list) to corporate partners
• Preparation of post-sales report for sharing with corporate partners
• Deal directly with customers and corporate partners either by telephone and/or email
• Respond promptly and professionally to customer inquiries,feedback and complaints
• Process forms and follow-ups, as well as cash-on-delivery orders where necessary
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken (customer care log)
• Communicate and coordinate with internal departments
• Other ad-hoc tasks.
Job Requirement
Requirements:

• Fresh graduates welcome to apply; Those with 1 to 2 years of customer service experience have an advantage
• Good communication skills (verbal and written English) and customer service oriented
• Good listening and problem solving skills
• Able to take instructions and pay attention to details
• Self motivated, responsible and able to adapt quickly to new processes and programme
• Basic knowledge of MS Word & Excel, Gmail and Google Drive
• s/Permanent Residents preferred
• Able to start work by 18 February

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