Freelance Job Description
Scope
• identify the List of EOL Devices from Service
• Receive the Assets from OEM and Keeping in the Storeroom
• Asset Tag Generate, Print & Pasting
• Asset Upload in Service Now
• Unbox, Imaging & Profile creation
• Contact the User and get an appointment for a replacement
• Take a confirmation on pickup date
• Appointment follow-up with end-user (frequency TBD)
• Receive New devices from OEM
• Build the new machine
• Dispatch new device to Regional sites
• Receive old devices in central location
• Disposal / HDD wipe of old device
• Reports – Weekly and Monthly
Out of scope
• Installing at the desk of additional sites different from Headquarter or Data center selected for the deploy
• Installing at the desk of the remote end users the devices
• Backup in one drive and migration of data for each user
• Procurement follow up
• Additional Software installation (not present in the image) and SAM update
• Old PC to be removed and report back in boxes
• Old Asset Recovery/Return from the remote users, after dispatching the new Asset.
• 3 consecutive working days follow-ups with the end user, and after that Customer should take it.
• To be evaluated additional requests for Laptop buyback requests