Freelance Job Description
We are looking for telemarketers to onboard prospects onto a new online marketplace to be launched on 1st October. Scope of work as per below.
Responsibilities:
- Communicating call scripts and introducing the value of the online platform to prospective customers
- Acquire new accounts (customers)
- Guide prospects through the onboarding process
- Collation of customer information to set up online shop
- Answer questions about the services, payments, deliveries, etc
- Engaging in active listening with callers, clarifying information and gathering feedback as needed
- Keep records of calls and sales and record useful information
Job Requirement
- Proven experience as telemarketer or similar sales/customer service role
- Proven track record of successfully meeting sales quotas preferably over the phone
- Familiar with online marketplace
- Possess excellent interpersonal and communication skills and customer service skills
- Proficient in English
- Skilled in negotiation and dealing with complaints
- Persistent and results-oriented
- Service oriented and highly motivated
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