Executive Staff

Jooble Jobs Agency

Yio Chu Kang, Singapore Country

  • Job Ref.No: 01149812
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 02/06/2020
  • Country: Singapore

Job Description

Part-timers & Freelancers are Welcome to apply this Full time position
1. Consolidates and makes sense of all operational data received and submits them to the relevant stakeholders (e.g. Regulator and STEL Management),

2. Ensures that all operational documents, information and reports (e.g. Operational Plans & Procedures and Performance Reports) required by the regulator are updated and stored in the Data Repository for the purpose of fulfilling the Data Room requirement,

3. Verifies the accuracy of the data received through cross-referencing them with different sources,

4. Inputs the data received into a dashboard for submission to management, other departments, relevant authorities and regulator, and

5. Monitors the trending of TEL’s operational and performance indexes to flag out potential operational issues and areas of improvement

6. Ensures a high Service Quality provided and provides timely and effective information dissemination from the OCC to the relevant external stakeholders such as the media, commuters and authorities especially during delays, emergencies and special events,

7. Assesses the validity and accuracy of the feedback received by reviewing Close Circuit Television (CCTV) footage, Automatic Train Supervision (ATS) and radio communication playbacks as well as inputs from ground supervisors,

8. Plans and implements Service Quality initiatives such as mystery shopping to encourage continual improvement in providing service excellence among TEL staff,

9. proposes incentives and recognition mechanism for deserving operations staff,
Job Requirement
10. Supports the information dissemination efforts of the OCC during rail incidents, particularly in the crafting of specific messages that would be announced to passengers affected by the rail incident, and

11. Supports the dissemination of information to the general public through various media channels such as Twitter, Facebook and Traffic Watch.

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