Controller Staff

  • Job Ref.No: 01149802
  • Budget:
  • Timeline: to be confirmed later
  • Closing on: 02/06/2020
  • Country: Singapore

Job Description

Part-timers & Freelancers are Welcome to apply this Full time position
Answer calls and respond to emails


Handle customer inquiries both over the phone and by email


Research required information using available resources


Manage and resolve customer complaints


Provide customers with product and service information


Enter new customer information into system


Update existing customer information


Process orders, forms and applications


Identify and escalate priority issues


Route calls to appropriate resource


Follow up customer calls where necessary


Document all call information according to standard operating procedures


Complete call logs


Produce call reports
Job Requirement
5 days work week (willing to work long hours)


Willing to work in control centre environment


Candidate must possess at least a Primary/Secondary School/"O" Level, Higher secondary/Pre
-U/A level/College, Professional Certificate/NiTEC, any field

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